ST expands the capability to enable better customer experience by providing a secure and flexible work at home omni-channel contact center solution. Utilizing the latest technologies and a global talent network, ST has designed and deployed an advanced work at home solution to facilitate and scale remote working across the globe. This solution is powered by a comprehensive process specific risk assessment along with leading global standard data protection policies and procedures to enhance data security.

In addition to choosing the right digital collaboration tools to connect with a remote workforce, including new conference features and virtual reality headsets, ST has also deployed best in class tools for e-Hiring, e-Learning, Quality, SLA attainment and WFM to enable 360 degree remote workforce management.