Today’s customer has come to expect a smooth, streamlined experience, one that is augmented by intuitive and easy-to-use technology. This inherent customer desire coupled with ever-changing demographics and preferences is propelling brands to focus on creating differentiated customer experiences. Moreover, the need to comply with dynamic regulations is forcing them to introspect and relook at their operating structures.
One of the obvious ways to manage costs, increase productivity and enhance customer experience is to drive operational efficiency. Organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to strategically employ human capital. This is where ST’s Automation Centre of Excellence plays a vital role by providing a spectrum of automation services and solutions to our customers. These services are defined within four areas.
