Business

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Streamlining Post-Sales Support with Order Tracking and Customer Assistance BOT

Conversational bots have transformed how customer service is done today. From fewer support calls and emails to automating customer service, bots have been a catalyst of change in post-sales support. In this blog, we will take a deep dive to understand how customer assistance bots have been instrumental in streamlining post-sales support and order tracking. But before that, let&rsquo;s understand &hellip;

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Test Data Management: The necessity to deliver production aligned test data compliant with regularit

In today&rsquo;s digital era, every company must bring high-quality applications to market at an increasingly competitive pace. While companies have adopted agile and DevOps methodologies to pursue this goal, many have significantly underinvested in test data. It has emerged as a constraint in the race to innovate. Gartner&rsquo;s report states, &ldquo;Improper test data management is a common constraint to DevOps &hellip;

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Hyper-Automation: How can it help the dynamic Hospitality Industry?

The undeniable goal of the hospitality industry is to keep their customers satisfied and provide a great experience. While most hospitality businesses can meet their client&rsquo;s demands, it comes at a cost (think of utilizing your resources to do back office jobs like record keeping, billing, contracting, etc.) But the good news is, you have a solution! The answer is &hellip;

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Why every small business needs a CRM?

Running a small business is no easy feat! You need to constantly make adjustments to the dynamic business environment, growing customer needs, and changing market scenarios with limited resources and budgets. Essential business tools can be a big lifesaver for you! One such tool is Customer Relationship Management, or simply CRM. CRM is a handy tool that helps you improve &hellip;

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Augmenting business growth with Hyperautomation

A global technology major recently launched a new retail store that allows customers to complete their in-store shopping journeys without interacting with store staff, cashiers, or even a payment machine. Based on zero-touch automation, this retail outlet features the world&rsquo;s most advanced shopping technology. But they are not the only ones. There are glowing examples of similarly newfangled self-operating methodologies, &hellip;

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Hyperautomation: Embarking on the next phase of the digital transformation journey

Digital transformation has been going on since the time computers became commercially available. Since the introduction of CAD, ERP, and CRM to the rapid proliferation of cloud and XaaS, we have seen workplaces transform radically over the last decade. However, the last three years exposed the inadequacies of this graduality of digital transformation and highlighted the significance of automation. The &hellip;

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Game Testing is critical for a Game’s success

The global gaming market continues to grow at a healthy pace. As per a report from Fortunebusinessinsights.com, &ldquo; The global game market s projected to grow from USD 229.16 billion in 2021 to USD 545.98 billion at a CAGR of 13.20% during the 2021-2028 period.&rdquo; PWC, a big four professional services firm, projects in PwC&rsquo;s Global Entertainment and Media Outlook

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ChatGPT – New era of browsing or just another buzz in Artificial Intelligence

The development of easy-to-use programs for transferring information over telephone lines was historically challenging until the creation of the first internet browser by British scientist Tim Berners-Lee in 1990. This browser allowed for the linking of text documents/content over a public network and marked the start of the explosion of the internet. The browser battle between Netscape and Microsoft began &hellip;

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Deriving Customer Experience Insights Through Speech Analytics

Customer experience is a mantra that many successful organizations live by. When felt valued, listened to, and cared for, the customer can be loyal to a company for a long time. By delivering a positive customer experience, companies can establish a strong, lasting relationship with their customers, ultimately leading to increased profitability and success. Customer experience is crucial for companies

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