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Resources
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REPORTS
Creating A Smarter Contact Centre Through Automation And Analytics: The Two Key Differentiating Factors For Meeting Customer
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INDUSTRY GUIDE
Enabling Digital and Technological Trends in Air Cargo Industry
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USE CASE
To make travel smarter and safer, the right application of smart Data, and AI is imperative.
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INDUSTRY GUIDE
ST’s Data Services for airlines solves problems by using innovative techniques.
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EBOOK
Adopting Modern Data Management practice is essential for constructive use of data.
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WHITEPAPER
Organizations are recognizing that, along with the customer, the agent is a pivotal component of Customer Experience (CX).
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WHITEPAPER
While the travel & hospitality industry is preparing for the initial rebound of travel, it is important to observe how travel demand
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WHITEPAPER
The Year 2020 has been the year of transformation, several industries realized the urgent need for faster delivery, greater
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WHITEPAPER
Customer expectations in the current and upcoming generations have changed drastically, the need to incorporate changing
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WHITEPAPER
Continuous testing is the practice of enabling quality through each phase of the software development lifecycle i.e., from planning to
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WHITEPAPER
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.
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WHITEPAPER
The future of work is looking to be highly hybrid in nature making it crucial for companies to understand the key enablers..
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WHITEPAPER
It costs 10x more to acquire a customer than to retain, and 100 times more to win back one already disillusioned with the company.
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WHITEPAPER
Social Commerce is a subset of eCommerce, where the activities happen over social media, such as Facebook and Twitter.
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WHITEPAPER
Today travel providers have vast amounts of data at every step of their customer’s travel booking cycle.
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WHITEPAPER
Emerging technological innovations along with dynamic business needs of the travel industry are shaping the travel IT industry to
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WHITEPAPER
With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social
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WHITEPAPER
For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.
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